ARAMO
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Support

Help with activation, publishing and everything after

The answers to the questions people actually ask — and how to reach a person when they are not enough.

Getting help

Email a person

info@aramoai.com — a real person answers, usually within a day.

Send diagnostics

In ARAMO open Settings → System & logs and press Create diagnostic bundle. Attach the file to your email. It never contains footage, music or account tokens.

Activation and moving a licence

  • Create your account in ARAMO with the same email you paid with — the payment approves it automatically.
  • After the first sign-in ARAMO works offline for up to 365 days between check-ins.
  • To move a licence to a new computer, email info@aramoai.com from the address on the licence.
  • Lost or expired download link? Email us and a fresh one is sent.

Billing

  • Cancel a monthly plan from the link in any receipt. Cancelling stops the next charge, and you keep ARAMO until the end of the month you already paid for.
  • Failed monthly payment. If a monthly payment fails we retry 3 more times over 6 days and email you before access pauses. Paying again restores access straight away.
  • Renewing a yearly licence. Does not renew by itself and no card is kept on file. We email you 30, 7 and 1 days before the year ends, and you renew by buying another year.
  • Full rules are in the terms.

Processing is slow

  • Long sources and 4K exports take longest. Try 1080p to compare.
  • Close other heavy applications while rendering.
  • A graphics card with an NVENC or Quick Sync encoder is used automatically when present.

A render failed or a file won't import

  • Ask the ARAMO Assistant to retry the failed stage — the stages that already finished are kept.
  • Check free disk space: allow about 6 GB per project.
  • If a file will not import, re-export it as an ordinary MP4 (H.264 video, AAC audio) and try again.
  • Still stuck? Send the diagnostic bundle with a short note of what you did.

Some platforms serve downloads at reduced resolution. When a download arrives below 720p, ARAMO records a warning in the project log (Logs page). For full quality, use the original file from your own drive.

Publishing connections

  • Publishing is off by default; connect an account in Publishing and switch it on.
  • If a platform stops accepting posts, disconnect and connect it again — platform sign-ins can expire.
  • Instagram publishing works through a Facebook Page linked to your professional Instagram account.
  • To remove saved sign-ins entirely, disconnect the account in ARAMO; the credentials live in Windows Credential Manager on your PC.

Updates

Release notes are on the changelog. Email info@aramoai.com for the latest download link. ARAMO keeps your projects and settings in a data folder inside its own folder, so ask us before replacing the folder and we will tell you what to keep.